Contact Center - Sales Specialist - Zoom Virtual Assistant

About This Role

As a Zoom Virtual Agent Sales Specialist, you will be at the forefront of driving sales and revenue growth through Zoom's virtual agent platform across the EMEA region. Your primary focus will be to grow awareness, adoption, and deployment of Zoom Virtual Agent (ZVA) across current Zoom customers as well as acting as a market evangelist within new Zoom customers and customer prospects. The overarching mission will be to help customers re-imagine their customer and employee experiences, building on the global Zoom infrastructure and introducing how customer and employee journeys are made better when leveraging AI to provide personalized, prescriptive, and proactive experiences.

You will work closely with the sales and marketing teams to develop virtual agent strategies, design interactive sales workflows, and provide valuable insights to drive business results.

Responsibilities:

• Effectively qualify ZVA leads and perform needs assessment, engaging technical resources as and when necessary

• Meet or exceed ZVA sales objectives for assigned accounts/territory

• Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews

• Conduct high-level conversations with C-level and VP-level Executives

• Utilize solution-selling and value-selling techniques to effectively guide sales processes to close

• Develop and maintain ZVA business within existing accounts, manage large, complex sales situations and sales campaigns

• Upsell and leverage business from new and established customer relationships

• Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions

• Collaborate with the sales and marketing teams to identify customer pain points, sales objections, and frequently asked questions, and develop virtual agent responses that effectively address these concerns.

• Develop a strong understanding of key product differentiators, sales methodologies and processes

• Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives

• Work closely with internal teams to drive customer feedback and improve product

• Stay up-to-date with industry trends and advancements in virtual agent technologies to propose innovative sales strategies and techniques that align with Zoom's business goals.

• Evangelise ZVA to the wider Zoom sales team to support their sales efforts, including providing guidance on virtual agent best practices and strategies.

• Drive Partner Awareness & Expertise specifically in our ZVA integrations

• Partner with Product/Engineering on Contact Center integrations & roadmap requirements

• Continually enhance product and operational process knowledge to maintain role as a ZVA subject matter expert

• Deliver on-site and virtual learning & customer engagements

• Willingness to flex hours to support global partners

Qualifications:

• Self-motivated and results-oriented, with a demonstrated track record of meeting or exceeding sales targets.

• Proven experience in CX sales, preferably in a technology or SaaS environment, with a strong understanding of the sales process and customer journey.

• Familiarity with virtual agent technologies, chatbot platforms, or conversational AI applications.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and present ideas and recommendations to stakeholders.

• Familiarity with CRM systems, sales tools, and marketing automation platforms is advantageous.

• Ability to adapt quickly to new technologies and processes in a fast-paced, dynamic environment.

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Explore Zoom:

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