PA Secretary

Manager of PA Function Salary: £42k per annum plus company benefits Location: The City, London Contract: Full Time, Permanent Shifts: 40 hours per week, Monday – Friday 9am – 6pm. 3 days in office each week. One hour for lunch. Williams Lea seeks a PA to join our team! Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms. Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for! Purpose of role This is a unique, interesting, and challenging position, so we are looking for candidates willing to give their all to make this successful for themselves, Williams Lea, and our client. Unlike other PA roles this is 90% diary management as this skill is essential to the success of our clients team members, and therefore needs to be extremely robust. We are seeking candidates who thrive in, enjoy, and get satisfaction from the challenge of managing 6-9 extremely busy calendars, complex meetings, constant changes, and who embrace and understand critical time management. Key responsibilities To provide exceptional customer service during every interaction with the client. To proactively demonstrate and live the company values and behaviours: Teamwork, Integrity, Passion and Success.

• Proactively managing complex diaries for both partners and fee earners
• Answering telephone calls in a timely fashion, taking clear and detailed messages
• Liaising with clients via email or telephone and acting as a point of contact

A Williams Lea employee:

• Wants to delight customers, above and beyond the call of duty
• Understands their customers’ needs
• Communicates clearly, both written and orally
• Handles complaints and ensures the appropriate course of action is taken to resolve them
• Works with accuracy and an eye for detail
• Always considers the best interests of the company and the customer
• Suggests improvements and best practice
• Is proactive in identifying opportunities for service and process improvements and cost savings
• Has a pleasant, warm, and friendly demeanour
• Is willing to build long term relationships with the customer and the company
• Takes personal pride in their work and appearance
• Works to adhere to all policies and procedures as set out in the Company Handbook

Key Requirements:

• PA experience essential
• Ability to work at a fast pace
• Impeccable attention to detail
• Flexible and eager to learn
• Relationship builder
• Ability to remain calm under pressure and work to tight deadlines
• Fast paced yet maintaining accuracy
• Proficient multi-tasker
• Experience of events admin or similar desirable
• Conscientious, approachable, and enthusiastic
• Able to quickly build confidence, respect, and trust with others
• Have a positive approach to daily tasks and have a solution focussed working method
• Thrives on and embraces the organisations high standards

The Package: Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects. The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.