Team Administrator

An Opportunity has arisen in Local Services for experienced Administrators to support the Perinatal Teams across Hammersmith & Fulham/Hounslow & Ealing.

The roles are Band 3

There aretwo postsbeing recruited to. 1.0wte (full time) aligned to the Ealing team and 1.0wte (full time) split across Hounslow (0.6wte – 3 days) and Hammersmith & Fulham (0.4wte – 2 days). Part time working is able to be considered for the split post.

​​We are seeking experienced, confident and personable Administrators for the above roles.

They need to have excellent communication skills and be fully experienced in Microsoft word, IDT, Excel and preferably Rio

The post holder will be responsible for providing a full range of quality administrative support, as part of a wider team of Band 3 & 4 administrators for a multidisciplinary Perinatal Service across three London boroughs. They will support the team to ensure that the service runs effectively and efficiently and that referrers, service users and their families/carers experience a responsive and friendly service.

The post holder will be required to deliver and maintain a range of administrative procedures that enhance the collection and recording of patient information and service performance data and will be required to take initiative in prioritising their workload to ensure service objectives and deadlines are met.

• To provide an effective and efficient quality word processing support service, utilising software including Microsoft packages. And to carry out audio-transcriptions
• To support the team with all administrative tasks around team meetings including CIG meetings (diary management/minute taking/action logs)
• To be responsible for initiating, developing and maintaining client record systems ensuring all of the statutory and organisational requirements for their maintenance, safekeeping and disposal are adhered to at all times
• To be responsible for the day to day processing of an effective and sensitive customer service when dealing with direct contact with Service Users, telephone calls and correspondence, (some patients may be emotionally vulnerable/distressed.
• To maintain information system detailing the whereabouts of department members during working day, relaying details appropriately and timely
• To be responsible for the minuting and typing of minutes, this may include the co-ordination of invitations, collating of agendas and relevant paperwork for attendees as required
• To be responsible for ensuring that all case files related to clients are filed and stored in accordance with agreed organisational policies and legal legislation
• To enter patient data accurately into computer system within agreed Trust deadline
• To maintain adequate levels of information, resource materials, office sundries and supplies for the team.

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We’re rated good overall by the Care Quality Commission (CQC).

Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.

Our Team is tight knit and work well together. This vacancy would suit an experienced administrator who can use their own initiative and is a good team player. Has the ‘Can Do’ attitude. Someone who is looking for a new challenge.

Annual Leave starts at 27 days a year plus bank holidays.

Flexible working

NHS Pension

For further details regarding the role and responsibilities, please refer to the attached Job Description and Person Specification.