Retail Technical Expert - Cirencester - 40 hours

Location: Cirencester
Salary: £12.19 per hour basic salary plus bonus and Vodafone benefits
Hours: 40 hours per week

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our retail teams to be the friendly face of Vodafone, where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.

Who you are

• 
  We are looking for people who are level-headed, have a mature mind-set.
• Enthusiastic, energetic and driven.
• It can be a demanding role and you’ll need to be able to commit to some weekend work as well as weekdays,
• For the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What you’ll do

We are seeking a motivated Technical Support Expert to join the team in our Vodafone Cirencester store. In this role you will support and educate the customer around setting up and using their devices and technical queries.

• 
  Diagnose and organise repair of faulty devices
• Identify cross & upsell opportunities using solution based selling and offering products and services that meet the customers needs.
• To educate the store team on technical matters and how to resolve.
• Provide a high quality service and complete tasks accurately
• Provide informal guidance when required to support new team members
• Partaking in Vodafone’s security vetting process whenever required

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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