Partnerships and Events Manager

Here at Virgin Active we can’t get enough of inspiring our members to live an active life, delivering amazing fitness experiences and service throughout our clubs. We are recruiting a club-based Events and Partnership Manager to lead the club’s Front of House and Membership teams.

The Role

• Responsibility for the Membership performance within club, looking specifically at Sales and Retention
• Developing new strategies for business development
• Management over both the Front of House and Membership teams

About You

So what qualities does a Events and Partnership Manager need to join Virgin Active?

• You have previous experience as a performance led manager, and a strong operational understanding of what’s involved in managing a subscription based business
• You have experience in an operational business, and aren’t afraid to get your hands dirty or jump into action when things don’t go to plan
• You have a track record in meeting financial targets
• You are experienced with all aspects of people management, and understanding the importance of coaching a team to success through goals, targets and KPIs
• You have a razor sharp focus on customer service and experience
• You are confident in liaising with the membership base, and can manage complaint escalations via phone, email and face to face
• You will act as a member of one team with one goal, will always be yourself, and work hard. Most importantly, you dream big
• You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing

Our Perks

• 30 days (including bank holidays) annual leave – and we want you take them
• Access to The Peoples Pension, with our contributions at 3%
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes and PT sessions to discounts on health and beauty treatment and products
• Obviously so many discounts across the Virgin Group, from Virgin Media to Virgin Atlantic - who doesn’t love a discount!
• Financial fitness is just as important as physical, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges
• Access to ePoints, offering loads of online discounts to retailers such as Amazon, ASOS and Adidas
• Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best