Front of House Assistant (Full Time & Part Time)

Do you like talking to people from all walks of life? How about people who are passionate about creativity? Housing over 2.8 million objects that span over 5,000 years of human creativity – it’s safe to say that we have lots to talk about!

We are looking for engaging candidates to join our Front of House teams on a ‘fixed term’ basis (August 2023 – February 2024), working within our galleries and at till points across the Museum. Whilst directing visitors to the nearest facilities or helping to find the perfect memento in our gift shop - you will be responsible for making visitors feel part of the V&A family. The ideal candidate would be able to adapt their communication style to suit diverse audiences with the confidence to tailor bespoke experiences each day. Being commercially minded is key when promoting donations, gift aid or Membership - supporting the Museum's income streams. Working as part of a large team, you will also collaborate with security and housekeeping teams – ensuring that our visitors and collections are kept safe across the V&A’s 12-acre site.

Full Time - 36-37.5 hours averaging 5 days per week across a 6-week pattern. Full availability required Monday – Sunday (includes three weekends off and two late shifts).

Part Time - 24 hours averaging 5 days per week across a 6-week pattern. Full availability required Monday – Sunday (includes three weekends off).

or

15-20.05 hours averaging 3 days per week. Full availability required across Friday – Sunday.

How to Apply?

Download the ‘FoH Application Guide’. It contains the essential / desirable criteria and sample rota patterns for prospective applicants.

All applicants must answer the following questions in the space provided for your Supporting Statement:

• Please state which is your first preference in terms of hours per week. If you are open to multiple options, please state this also.

• In one sentence – What attracts you to working in a Front of House role engaging with visitors at the V&A?

• Tell us about a time when you helped someone – why did they need additional support? What did you do?

• Describe a time when you were working in a high-pressure environment: how did you manage your time, what was your role and how did you resolve any issues that arose?

• Tell us about a time when you have actively promoted an experience or product. What considerations did you make when speaking with the customer?

• Describe a time when you worked as part of a team to overcome a challenge. What was your role in the team? What was the challenge? What did you learn from the situation?

Applications close on Sunday 9th July 2023 at 23:59.

Successful applicants can expect to be invited to attend a group assessment day on the week commencing 17 July 2023.

The start date for the available positions will be late August 2023. As it stands the Fixed Term contracts will be set to expire February 2024.