Travel Consultant
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Position Overview & Specifications
About us
USA Direct is a company dedicated to providing tailor-made holiday packages to our customers wishing to visit the USA and The Caribbean. Established in 2021, we’ve experiencing rapid growth and are looking to grow our sales team further. While, as a company, we may be new to the travel industry, our team has a combined 25+ years’ experience selling holidays to The USA. With opportunities to expand our company further in the future, we’re looking for dedicated individuals to join our sales team and help us grow our business further through superb customer service and sales results. 2020 brought monumental challenges for the travel industry and as we come out of that period, we have found ourselves in a strong position in the industry following the post-pandemic changes.
Our work environment includes:
- Modern office setting
- Work-from-home days
- Casual work attire
- Relaxed atmosphere
- Flexible working hours
As a travel consultant on our sales team, you will:
- Deal with a high volume of enquiries daily, making a high volume of outbound calls per day whilst dealing with incoming calls and scheduled call-backs.
- Build rapport with customers and use effective questioning and conversational techniques to identify their requirements.
- Advise customers on the perfect destinations, hotels, and added extras (car hire, attraction tickets, accessibility needs etc) while stressing the USP’s of these in relation to their requirements to make the sale and upsell where you can.
- You will be responsible to completing the relevant admin using company systems, ensuring all customer information is accurate and in accordance with company policy.
- You will be goal orientated and motivated to meet sales targets set out by management.
- You will have the relevant knowledge and training to use supplier systems as well as the applicable GDS systems used at USA Direct.
- You will provide post-sales assistance to customers who have any queries regarding their booking.
- Always maintain a high level of travel knowledge through personal research in order to provide the best advice possible to our customers.
Job Types: Full-time, Part-time
Part-time hours: 37.5 per week
Salary: £25,000.00-£45,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- Free or subsidised travel
- On-site parking
- Transport links
Schedule:
- Flexitime
Supplemental pay types:
- Commission pay
Application question(s):
- Do you have proven experience selling holidays B2C?
- Have you had training/experience using Global Distribution Systems (GDS)? If so, which ones?
Work Location: Hybrid remote in Warrington
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Travel Consultant roles across USA Direct's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £45,000 bracket, including retirement vesting and health parity.
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