Inbound customer service advisor - Fulltime
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
If your looking to extend your customer service skills in a friendly upbeat work environment...APPLY NOW!
We are looking for people with great customer service to represent and be the first point of response for our clients customers. All call are inbound so no cold calling. Being a inbound customer service advisor you are expected to treat customers with respect and care at all times to ensure there time in contact with the company is a helpful one.
If you are ready to put your customer service skills to the test, look no further and apply now!
Key Responsibilities:
- Work as part of a team to maintain and support performance across the campaign
- Build strong relationships with customers
- Find resolutions to customer issues
- Promote the business in a professional manner
- Provide great customer service
- Take ownership for each call and reach the best possible outcome for the customer
Incentives: As you can imagine this is a fast-paced environment with exceptional rewards for successful customer service agents. They offer great career opportunities with development programmes and daily/weekly and quarterly incentives.
What is on offer:
- Bonus Structure
- Free parking
- 22 days’ holiday PLUS bank holidays
- Pension scheme
- Onsite gym
- Perks discount
- Cycle to work scheme.
Salary + Bonus
Salary:£22,672 + Attendance bonus paid £300 each quarter (95% attendance) = £23,872
Bonus:
- Attendance Bonus: £300 per quarter
- Upselling Bonus (No Sales targets/pressure) – £200 average
Working Hours:
Rotational Shift Pattern – 2 weeks
Week 1 - Monday to Friday – 9am until 5.30pm
Week 2 – Monday to Friday – 8.30am until 5.00pm
Job Types: Full-time, Permanent
Pay: From £22,672.00 per year
Benefits:
- Casual dress
- Free parking
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Inbound customer service advisor - Fulltime roles across Uniting People's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,672 - £22,672 bracket, including retirement vesting and health parity.
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