Tills and Customer Service Assistant
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Position Overview & Specifications
Till and Customer Service Assistant
Tunbridge Wells Garden Centre
Part Time
We are seeking a friendly and highly motivated individual with an energetic personality to join our team as a Till and Customer Service Assistant at our Garden Centre in Tunbridge wells. The position is a hands-on role where you will be responsible for the smooth and efficient process of customer purchases and maintaining high levels of customer service. Previous retail experience would be useful but not essential.
As a Till and Customer Service Assistant, you will be responsible for
· Processing customer purchases through our tills efficiently and accurately
· Engaging openly with our customers with an energetic and can-do attitude
· Being able to provide exemplary and friendly till and customer service
· Being able to think ahead and anticipate customer needs by providing all the necessary materials at the till
· Being able to proactively respond to a situation ensuring a consistently high customer experience across all tills
· Helping our customers with any queries they have and promoting the Diamond Club membership
· Organising customer deliveries
· Assisting customers with advice and carry to car
· Collecting customer trollies and maintaining the centre with adequate baskets and trollies throughout the day
· General shop floor maintenance and housekeeping
· Stock replenishment and merchandising
You should be able to work on your own initiative, under pressure at a fast pace, in a team or individually and have a flexible approach.
We pride ourselves on excellent customer service and on delivering an exceptional and unique retail experience. As the ideal candidate, you will be immaculately presented, professional and friendly with a genuine interest in dealing with the public. Our customers are our main priority, so therefore you will be someone who is passionate about customer service, polite and outgoing, and someone who will always put our customers first.
Job Type: Part-time
Job Types: Full-time, Permanent
Benefits:
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Store discount
Schedule:
- Flexitime
Ability to commute/relocate:
- Tunbridge Wells: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Tills and Customer Service Assistant roles across Tunbridge Wells Garden Centre's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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