hotel spa receptionist
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Position Overview & Specifications
The AmberRose Spa situated in The Lodge on Loch Lomond Hotel in the beautiful village of Luss has positions available for full - time and part-time spa receptionists.
The AmberRose Spa is looking for talented beauty receptionists with skills and personality. If you have a passion for making people feel better and have plenty of individuality, we want to hear from you.
The AmberRose Spa combines luxury Spa therapies with beauty treatments.
We strive to provide the Wow Factor for all of our guests and create an inclusive environment for all. We are searching for passionate and confident receptionists who work hard to achieve a welcoming and personalised experience for every guest.
You will be given training in all of our brands and treatments.
Requirements:
- A keen interest in wellbeing, beauty and sustainability
- Excellent customer service skills and a true passion for making others feel better when greeting all clients
- Accurately book, change and cancel spa appointments using our booking systems and utilize computer systems with skill and proficiency to document client information ensuring clients’ confidentiality at all times
- Answer the telephone promptly and provide all callers and clients with detailed descriptions of spa treatments, products, packages, services and hours of operations
- Going above and beyond for clients to make sure they received the Wow factor
- Confident in building relationships with your clients and recommending products
- Drive to maintain a clean, safe, fully stocked and well organised work area
- Assist in all areas of spa operation as requested by management
- Flexibility and availability to work evenings, weekends and bank holidays
*
- Competitive rate of pay
- 28 days holiday per year (pro rata)
- Uniform provided.
Own transport required due to our location and limited public transport.
Job Type: Part-time
Salary: From £11.00 per hour
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Luss, G83 8PA: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for hotel spa receptionist roles across The Lodge on Loch Lomond's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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