Hotel Receptionist
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Job description
About the role:
As a Hotel Receptionist you will play a vital role in delivering an outstanding experience to all our guests. You should have a keen eye for detail, an organised approach and a willingness to exceed our guests' expectations. Operating on the front desk, you are the real ambassadors for the company and are committed to consistently delivering high standards, after all you are the first and last people our guests see during their journey.
Outline Job Description:
- To ensure an efficient check in and check out experience for all our guests
- To ensure that the reception desk is manned at all times
- To understand the local area and attractions and be able to make recommendations
- To demonstrate effective communication and handover during and at the end of each shift
- To ensure that all calls are answered promptly and dealt with in a professional and efficient manner
- To ensure that all bookings and messages are captured and communicated
- To ensure that all upsell opportunities are offered to enhance the guests stay and experience
- To ensure that guest expectations are met and exceeded, and a positive and friendly atmosphere is promoted
- To understand the front office systems and operating equipment including: Opera, Office and MIWA
- To have a full and up to date knowledge of all hotel products and services. And show confidence in making recommendations
- To deal with any guest problems that may arise promptly and effectively
This position includes shifts working weekends, additional hours may be required to support the hotel during our busier periods, including bank holidays.
Experience within the a Hotel Reception is preferred but not necessary, as full training will be provided.
Benefits:
- Career progression opportunities
- Service charge payable on top of salary
- Being part of a happy and motivated team
- Uniform provided
- Parking available on-site
- Free meals when on duty
- Generous discount on room rates
- 25% off food, drink and spa treatments across the group
- Auto-enrolment into our pension scheme
- Access to the Employee Assistance Programme through Hospitality in Action
- Wagestream app offering a real-time view of accrued pay and access to it
Ability to commute/relocate:
- Bath: reliably commute or plan to relocate before starting work: required
Experience:
- Hotel Reception: 1 year preferred
Skills:
- Opera trained: preferred
Job Types: Full-time, Permanent
Salary: £11.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Bath: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Hotels & Resorts
Based on transatlantic hiring benchmarks for Hotel Receptionist roles across The Bath Spa Hotel's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Hotels & Resorts.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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