Fitness Receptionist - Little Venice
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
- Permanent - 40 hours/week
- Locations - Little Venice
We’re looking for a Fitness Receptionist / Client Advisor to join the Front of House team at our Little Venice studio.
Ten Health and Fitness are one of the key operators within Boutique Fitness and Wellness sectors, offering a unique and integrated mix of Dynamic Reformer Pilates and Fitness Classes, Physiotherapy, Massage therapy, Clinical Exercise prescription and Retail across 10 London sites and online. We’re 6-time winners of the Tatler Gym Awards.
About the role:
The Client Advisor is the first point of contact for our clientele. They are responsible for maintaining a high level of customer service, enhancing the customer experience, and monitoring studio standards and supporting the studio management and the wider team.
Our ideal applicant is proactive, reliable, enthusiastic, proud, professional and of course, have an interest in health and fitness.
What you’ll do:
- Ensuring the best possible experience for each client, greeting & offering assistance wherever possible
- Being fully aware of the day’s schedule and appointments, and have communicated with the team
- Promoting our various services and Circle of Care
- Encouraging clients to purchase block bookings, retail or physio products
- Supporting the studio with standards and administration
What you'll bring:
- Experience working in hospitality, health and beauty industry or fitness environment
- Experience delivering premium customer service; face-to-face, over the phone or by emails
- Experience in managing bookings and reservations
- Knowledge of Mind Body Online is highly desirable
What could Ten Health & Fitness offer you?
- £10.25 per hour + commissions
- Clear career development opportunities to become Studio Manager
- Additional annual leave per year of service
- Free Pilates classes and discounted Physio & Massage sessions
Job Types: Full-time, Permanent
Pay: £10.25 per hour
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Commission pay
Application question(s):
- Why are you applying for Ten Health & Fitness?
- Can you commute to our Little Venice studio?
Work authorisation:
- United Kingdom (required)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Fitness Receptionist - Little Venice roles across Ten Health and Fitness's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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