Customer Service Officer

We do not accept applications via Indeed; please apply via our recruitment website, further details can be found at https://www.tamworth.gov.uk/job-vacancies

TAMWORTH BOROUGH COUNCIL

CUSTOMER SERVICES

Customer Service Officer

£22,369 - £24,496 per annum pro rata

Hybrid working contract

24 hours per week

Temporary contract until 31st March 2024

Tamworth Borough Council’s customer service centre is at the heart of our council services. We are looking for an enthusiastic, highly motivated individual who would like to join our busy team.

Each day brings a different challenge; you will need to be a great team player and confident communicator.

Key responsibilities include

- Answering customer enquiries across a range of channels to include face to face, telephone, web chat, email, and our new customer portals.

- You will take ownership for answering a wide range of enquiries, some of which may be technical, relating to council services. These will include council tax, housing benefits, street scene and housing queries.

- You will be required to signpost to partner agencies where necessary to ensure that our customers can access local support.

To deliver customer service excellence you will need

- The ability to switch between complex and simple processes.

- The ability to work under pressure, achieve service standards and deal with challenging situations in a sensitive manner.

- The capability to use your own initiative, maintain resilience and work independently, with a can-do attitude.

- Excellent communication skills with the ability to tailor your approach to meet the needs of our diverse customer base.

- High level computer literacy with proven ability in the use of management systems.

- A willingness to contribute to developing our customer portal processes and supporting our customers with their digital journey.

This is a hybrid working contract, there is a requirement for some of the duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.

The authority offers an excellent employment package with flexible working, a non-contributory health scheme, Local Government pension scheme and generous holiday entitlement.

Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.

For an informal discussion about this role, please contact Angela Baker Angela-Baker@tamworth.gov.uk.

If you have any queries about the recruitment process please contact recruitment@tamworth.gov.uk.

Closing date: 12th June 2023

Late applications and/or CVs will not be accepted. Agencies need not apply. We welcome applications from all sectors of the community. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks required for relevant posts.

Job Types: Part-time, Temporary contract
Contract length: 9 months
Part-time hours: 24 per week

Salary: £22,369.00-£24,496.00 per year

Benefits:

• Company pension
• Flexitime

Schedule:

• Flexitime
• Monday to Friday

Work Location: Hybrid remote in Staffordshire, B79 7BZ

Application deadline: 12/06/2023