Customer Liaison Officer

Surrey County Council is committed to the development of its workforce and as such this role is only available to applicants who already work for Surrey County Council. We thank you for your interest in Surrey County Council and would encourage you to review our current vacancies which are available to all.

An exciting opportunity has arisen to join Land & Property as a Customer Liaison Officer. The role will be based in our Fairmount office. In this role, you will support the delivery of a comprehensive Facilities service and act as a point of contact for staff and visitors in Surrey County Council's main corporate buildings.

Please note this is a 6-month secondment opportunity covering Monday, Tuesday and Wednesday (22.5 hours/week).Your salary will be £16,300 per annum.

A day with us will include supporting the operational running of the building by providing core services that include (but not limited to) front of house duties, health and safety, security, room bookings and other customer service-based functions, including sorting post and taking in deliveries.

You, along with the rest of the Facilities Team, will ensure that building services and equipment remain operational and provide a safe working environment for our staff and visitors. You will have the opportunity to work across our other Surrey County Council corporate offices and support a variety of different services and colleagues.

We are looking for someone who has previous customer service experience and is able to use their initiative to come up with solutions, often at short notice.

To be considered for interview for this position your application will clearly evidence that you:

• Enjoy being a team player and working with others
• Have experience of working within a busy facilities team
• Are passionate about providing excellent levels of service and have great people skills
• Have previous experience of Reception/ front of house duties
• Willing to cover other hub sites.

Surrey's Property Service have responsibility for developing, building, running, and maintaining an extensive and diverse portfolio of investment, operational and non-operational property including office buildings, fire stations, land and schools - making sure our assets are working hard for us and providing fit-for-purpose premises for staff and customers.

You will join a team of hard-working professionals focused on maintaining excellent levels of customer care and an organisation which you will be proud to work for.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Contact Details

For an informal discussion, please contact Libby Ellis via email at libby.ellis@surreycc.gov.uk or phone at 07805 821232.

This is a 6 month secondment.

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.