Front Desk Supervisor

Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel

Position Summary

As our Front Desk Supervisor at St. Pancras Renaissance you are responsible for review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellman, Housekeeping) as necessary to resolve guest call, request, or problem.

What we're looking for:

• A team-first attitude
• Great hospitality skills as well as attention to detail
• Positive outlook and outgoing personality
• Previous experience in a similar quality, five-star, high volume environment is a big plus

As our new Front Desk Supervisor, you will be responsible for:

• Delivering a five star service to our guests
• Supervising the Front Office associates
• Representing the front desk in the Front Office Manager's absence
• Upholding the service standards in all you do
• Supporting the wider Rooms Division team with daily operational tasks

Perks you deserve:

• Free St Pancras Experience including plus one.
• Free Access to the Gym and spa.
• Free meals at work
• Free uniform & dry-cleaning service.
• Free enrolment of Perks at Work- Access to unlimited deals of retailers and more.
• Discount of 50% in any of the St Pancras outlets.
• Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
• Travel Loan.
• 20 days holiday increasing with service.
• Annual Performance Review pay.
• Cycle to work scheme.
• Recommend a Friend scheme £400.
• Pension & Life Assurance.
• Employee Assistant Program.
• Comprehensive Training and Development program.
• Awards and recognition celebrations and many more….

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Types: Full-time, Permanent

Salary: £32,000.00 per year

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Referral programme
• Store discount
• Wellness programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Work authorisation:

• United Kingdom (required)

Work Location: One location

Reference ID: 23073993