Customer Handover Specialist - Lexus

The Driving Spirit

Snows Lexus is looking for a customer-centric, focused Customer Handover Specialist to work in our showroom in Exeter. You will help provide a seamless journey that is defined and led by the customer. Through this excellent customer experience, customers will keep coming back to us while spreading the good news about their experience. Our approach ensures that we meet their needs, from the purchase of a new or used vehicle or through the life of the vehicle’s requirements.

Your day

As a Customer Handover Specialist, you are key to the team’s success in delivering a fantastic handover experience for our customer.

You day will include:

• Provide the highest level of customer care and satisfaction, giving the customer the best possible handover experience when they collect their car
• Carry out thorough planning and communication with the Sales Consultant in advance of the handover, to ensure a seamless experience
• Provide accurate information for our customers, including timely communications leading up to their vehicle delivery
• Deliver a tailored handover experience for each customer, including a full introduction to the specifications and controls available within their vehicle
• Support the customer with signing up for relevant apps and other technology
• Educate and inspire our customers by answering their questions
• Maintain a dialogue with the customer that is appropriate to them, always ensuring a personal service. Your communication is key, and listening to customers helps you to build rapport and fully understand their requirements
• Keep up to date with product knowledge to ensure you can fully support the customer
• Work with colleagues and other teams across the Centre to provide continuous improvement to processes

Have you got what it takes?

• Flexible and dependable: you are dynamic and competent, adaptable to change and can take on multiple projects comfortably. You are willing to help your colleagues even when under pressure.
• You are able to understand problems and think creatively to devise a satisfactory solution.
• You can swiftly gather information but use logical and intuitive thinking to help you to find a solution.
• You are a great collaborator and open to listening to new ideas. Communication and interaction with those around you is key to your success and job satisfaction.
• You are a positive and passionate individual and love what you do, approaching tasks with zest and energy.
• Valid driving licence.

Hours of work:

Tuesday to Friday 08:30 - 18:00 (with 1 hour for lunch)

Saturday 08:30 - 17:00

What is in it for you?

• Competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
• Birthday day off
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant – tool box insurance

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.

** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent for us to retain and share your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.

Thank you for applying to Snows.