Customer Experience Lead - Product Delivery

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Working with multi-disciplinary teams, you’ll be responsible for defining elements of the day-to-day customer experience that will ultimately underpin our exciting new products and services. You’ll work with numerous partners and delivery teams to ensure the right customer experience is created to meet our ambitions
What you'll do:

• Be the day-to-day expert on aspects of the customer experience vision, building your knowledge to clearly communicate requirements and input to decisions
• The ability to understand and consider multiple, potentially competing, considerations when building out and defining the detailed customer experience
• Work collaboratively with multi-disciplinary teams to agree the business requirements and the solutions that will deliver the ambition
• Use your knowledge to make recommendations to various senior partners
• Create a collaborative environment for cross-functional teams to work effectively
• Ensure delivery plans are as good as they can be, with clear understanding and focussing on what really matters
• Provide leadership and direction to delivery teams in a timely and clear manner

What you'll bring:

• Confidence and experience in delivering change
• A brilliant collaborator with great communication skills that’s able to work across a matrix organisation
• Ability to quickly obtain a clear understanding of complex scenarios
• A good eye for detail and the ability to sit across both the strategic and day to day implications of requirements
• The ability to present recommendations and decisions to partners at various levels
• Able to adapt to changing objectives with a positive mindset
• Experience in a fast-paced environment, with large and complex organisation
• An eye for data visualisation and using insights to clearly articulate the customer need

The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package!
• Private healthcare!
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
Inclusion: We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation. At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.