IT Support Engineer
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Position Overview & Specifications
We are recruiting an IT Support Engineer to join our IT Team at Scottish Rugby.
The IT Support Engineer is the first point of contact for colleagues across Scottish Rugby when they contact the IT team. With primary responsibility for monitoring the helpdesk, the Support Engineer resolves issues as they can and escalates more complex ones. The role provides on-site and remote support with first class customer service skills, ensuring an efficient and person-centered response to queries.
Work you can expect to be doing includes:
- Monitor the IT helpdesk and resolve or escalate issues accordingly, working with service users to understand any IT issues they are having
- Proactively identify workable solutions for queries and ticket requests both in person and face to face with service users
- Diagnose hardware or software issues and provide assistance to provide and implement solutions
- Monitor IT inventory and ensure records are up to date
More detail about the role is in the job description (link below)
https://www.cloudonlinerecruitment.co.uk/SRU/VacancyDetails.aspx?FromSearch=True&MenuID=S0Aov7UuFlE=&VacancyID=582
If this role sounds like your next one, please upload a covering letter telling us why. Remember to add your CV. The closing date for applications is 10am on Friday 26th June.
Job Types: Full-time, Permanent
Salary: Up to £30,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
Ability to commute/relocate:
- 112 roseburn street: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 30/06/2023
Reference ID: 06/ISE
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT Support Engineer roles across Scottish Rugby's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £30,000 - £30,000 bracket, including retirement vesting and health parity.
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