Telephony Operator - NI Housing Executive
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Position Overview & Specifications
Northern Ireland Housing Executive - Telephony Operators - Ballymena
NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. Have you administration and telephony experience and looking for a role within the Public Sector? WhatsApp 'Jobs NI Housing Executive' with your name to 078 7260 1538 to find out more!
- Hourly Rate: £10.60 per hour
- Location: Ballymena
- Hours of Work: 40 hrs per week, Monday to Friday 8.30 am – 5.00 pm
- Holidays: 36 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this position is 5 June 2023 - however you can register your interest for upcoming vacancies by applying today.
Duties include:
- Answering telephone calls and providing advice on phones.
- A wide variety of tasks with an element of discretion being applied to making decisions within a defined framework.
- Presentation of information in tabular or descriptive form, answering queries on basic or associated tasks and seeking out more detailed information for approval for release by more senior staff.
- All routine and repetitive processes are governed by detailed written instructions.
- Processes and procedures requiring a working knowledge of the section.
Criteria:
- 4 GCSEs to include Maths and English.
- 1 year’s relevant experience in a similar role, strong telephony skills required.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If you are interested in a position but feel you may not meet all the listed qualifications, we still encourage you to apply online or call Mairead on 028 2563 1555 in strictest confidence.
Riada Resourcing is an equal opportunities employer.
Riada Resourcing acts as an employment agency for Permanent recruitment and an employment business for the supply of Temporary workers.
Job Types: Full-time, Temporary contract
Salary: £10.60 per hour
Benefits:
- Company pension
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Telephony Operator - NI Housing Executive roles across Riada Resourcing's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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