Customer Service Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Are you Energetic and looking for a new challenge!?
Due to our continued growth we are looking for a full time Customer Services Advisor in Northwich, Cheshire. Rhenus Home Delivery provides a 2 man home delivery service to customers around the UK. We offer quality, professionalism, reliability and excellent service for our customers.
As part of the wider Rhenus global group, encompassing 31,000 employees, and a turnover of 5.1 Billion, here in the UK, Rhenus is experiencing an extended period of growth as a result of business success. Being part of the Rhenus family-owned group, means our employees benefit from a Global network of diverse services, skills and resources.
What we are looking for?
We are looking for an energetic and enthusiastic person to join our Customer Services Team for a full time position Monday to Friday either 8 am to 5 pm OR 9 am to 6 pm.
Duties and responsibilities to include but not limited to:
- Handling and resolving customer queries that come through via the phone and e-mail
- Making outbound calls when required to confirm a customer’s delivery date
- Accurately updating customer records using an in-house Transport Management System
- To work as part of a team to ensure all KPIs are met, whilst delivering and maintaining a high level of customer service
Skills
To be considered for this role you will need:
- Ability to communicate clearly and effectively via the phone or e-mail
- The ability to listen
- A passion for solving problems and providing excellent customer service
- Strong IT skills with the ability and embrace new processes quickly
Benefits
- Immediate Starts
- Free on-site parking
- On the job training
- Life Assurance
Job Types: Full-time, Permanent
Salary: Up to £23,028.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Northwich, CW9 6GG: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Cus.Ser.09.22
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Shipping & Trucking
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Rhenus Home Delivery UK's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Shipping & Trucking.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,028 - £23,028 bracket, including retirement vesting and health parity.
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