Reception Host

We enjoy looking after people, that’s what great people do.

Our reception hosts are friendly and caring in nature. They cover two hotels, Scarlet, an adults-only eco-sanctuary that celebrates the richness of natural living and Bedruthan, a creative outpost for all to enjoy.

From the warm and efficient check-in process, anticipating and answering guest’s questions during their stay and wishing them a fond farewell on their departure, receptionists are an essential part of a memorable guest experience.

No two days at the hotels are the same and your responsibilities will vary daily, however each day you can expect to:

• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
• Provide a swift and effective check-in process for the day’s arrivals, adhering to standard operating procedures.
• Deal with in-house guest requests, recording all feedback for seamless shift handovers.
• Ensure the accuracy of data in all systems and provide the necessary daily information required.
• Answer any questions our in-house guests may have about the hotel and local area
• Anticipate our guests needs to provide a seamless experience
• Ensure all telephone calls as answered quickly and as efficiently as possible.
• Report any maintenance issues and check that the work has been completed and feedback to the guest
• Responsible for ensuring the accuracy of guest billing, financial transactions and the reception float.
• Maintain the brand standards of our reception and public spaces as well as keeping areas tidy and presentable

We are looking for:

• Someone who is confident, positive and enjoys working in a busy environment
• Problem solvers. A person who can answer guest quests and looks for solutions
• Previous hotel experience or similar. It’s not a must have, but you must be eager to learn
• Someone with a passion for hospitality and to create positive lasting memories for our guests.
• Who wants to be part of a successful and hard working team

As a family-owned independent Cornish business, we value every member of our talented team and we offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• £11 per hour plus tips
• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract with 28 days holiday per year (29 after 1 year)
• Long service scheme, enjoy a free stay at Bedruthan after your first year!
• Enjoy 40% off food and drinks at the hotel, along with a range of other services throughout the hotel with our own discount scheme
• Local partnership discounts
• Health Shield Healthcare Plan
• On-site team accommodation is available