Workplace Manager

About the job: The Red Hat Global Workplace Solutions team is looking for a Workplace Manager to join the team at our London location. This person will be working with a local, and regional, team of facility operations professionals in support of large site management. This role will be responsible for: driving office services & programs; implementing GWS initiatives; office communications; space utilization management; identifying trends, patterns & relationships in data analytics; finance tracking, budgeting & invoice processing. May also be responsible for leading local team(s) by providing subject matter expertise, leadership skills, and oversight. This position is for someone who is highly self-motivated, strives for excellence, adapts well to change, is solutions & data driven, and has strong time and task management in a fast paced corporate environment. What you will do: First Point of Contact:

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  Serves as the primary POC for associates, customers, vendors, property management and other guests.
• Employee resource management; connecting associates with Red Hat services, communities, and culture.
• Responsible for front-of-house presentability/presence and meeting room readiness.
• Maintains best in class customer service delivery at all times.

Workplace Management:

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  Responsible for driving office services, programs and other GWS initiatives.
• Regional program team support, including Team Lead responsibilities.
• Space utilization auditing & management; assessing seating needs, furniture/equipment layouts and growth requirements.
• Manage regional projects from start to finish, including preparing & presenting business justifications, scope of work & budget requirements, ROI, ongoing real-time on-demand status updates, etc.
• Responsible for workplace compliance with health, safety & environment policies.
• Coordinate with Red Hat Branding to ensure site branding is effective, maintained and adheres to policy.
• Responsible for facility maintenance and site operational efficiency.
• Site service and program communications, building notifications, and office mailing list management.
• Event planning & meeting support; coordinating activities to support cross-functional office events, meetings and parties.
• Manages site intranet presence; updating site information, contact details, access requirements and emergency details.
• Supports local and regional security systems/team to ensure adherence to the global Red Hat security policy.
• May also be responsible for leading a local team(s) by providing subject matter expertise, leadership skills, and oversight to ensure deliverables & services provided are of quality, on time, and completed using best practice tools & processes.

Finance:

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  Site budget creation, tracking and forecasting, including rent, utilities and other operating costs.
• Invoice & expense tracking.
• May be responsible for the creation, tracking and forecasting of team and/or project budgets.
• Purchase Order creation, receiving, & tracking.
• Vendor management: vendor selection, quality control, contract review and on-site POC.

What you will bring:

• 5+ years of related experience with bachelor’s degree or equivalent work experience.
• Strong communication skills, with focus on empathy, positive language and clear communication strategies.
• Well developed interpersonal skills with an ability to quickly establish/grow strategic relationships.
• Adept at managing relationships & expectations across competing priorities with a proven ability to drive organization in teams.
• Able to utilize knowledge of company culture and business perspective to shape decision making and help align associates around a common goal.
• Developed critical thinking skills with a focus on research, creative thinking and logical reasoning.
• Comfortable taking quick independent action to capitalize on opportunities, to midgate complications and to add value.
• Strong ability to capture, organize/display, analyze, and apply data toward problem solving and critical thinking.

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