Inspections Services Advisor
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Position Overview & Specifications
About The Role
RAC are looking to recruit Inspections Services Advisors to join us in our Bescot office in Walsall.
This role will be full time working Monday – Friday 09:00 – 17:00 - starting salary is £18,964 per annumYou can expect to play an integral role in ensuring the delivery of a World Class Customer Experience for multiple brands by acting as a focal point for customer recall booking work. You will be responsible for the quality of customer communications with customers acting in a way that is in line with agreed brand values.
You will be working in an inbound & outbound contact centre, where you will be speaking with retail as well as fleet customers, with a view to book an appointment for our technician to visit a convenient location to carry out their recall. You will be required to capture key information and secure a mutually convenient date & location for our tech to attend, updating internal data bases and leasing with technicians for any complaint management.
Key Accountabilities
- Achieve individual and department KPI`s and quality measures
- Use every contact as an opportunity to cleanse the manufacturer database
- Ensure any written communication reinforces the Brand
- Build and update product and process knowledge
- Outbound calls to customers to chase outstanding recall work
- 100% customer contact attempts from a list provided
- Build rapport with customers
- Capture customer feedback/information accurately in relevant systems
- Work as part of a team to drive improved performance
- Continuously develop your product knowledge and customer demographic awareness to tailor your conversations
We are looking for someone who has
- Previous experience working in a customer service environment, ideally contact centre
- Previous experience and an understanding of what outstanding customer service looks like
- A confident telephone manor, excellent PC & admin skills are essential
In return for your hard work and commitment we offer...
- Competitive base salary
- Free RAC breakdown cover from day one
- 24-hour colleague assistance programme
- Company life assurance
- Company pension
- Healthcare and wellbeing benefits - including healthcare cash plan
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Membership Organisations
Based on transatlantic hiring benchmarks for Inspections Services Advisor roles across RAC's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Membership Organisations.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £18,964 - £18,964 bracket, including retirement vesting and health parity.
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