Customer Communication Specialist - Specialist Care Team
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Position Overview & Specifications
About The Role
RAC have an exciting 6 Month Fixed Term Contract opportunity for Customer Communication Specialists to join our Specialist Care Team in Bescot, Walsall.
As a customer communication specialist in the Specialist Care Team you will provide an efficient, responsive and high quality telephony service to all customers, ensuring accuracy and compliancy to scheme contractual agreements. You will be delivering effective communication to internal and external customers.
Shifts patterns - Full time 35 Hours between 6am-10pm
Salary - £19382.77
What you'll do...
- Effectively communicate to our internal and external customers, our plans to resolve their situation and manage their experience through to completion.
- Have the ability to identify customer delays and find solutions to resolve
- Offer the best possible and cost effective solution
- Develop positive and value based relationships with all colleagues within Roadside Services
- Contribute to defined individual and team performance targets
- Constantly update and maintain product and skills based knowledge in order to provide inspirational service
What you'll need...
- Ability to be flexible and adapt to changing work demands and process
- Have a high level of engagement with various key internal and external contacts
- Ability to work as part of a team to achieve business performance and targets
- Ability to drive own performance improvement
- Communicate effectively with customers and other RAC Colleagues
In return for your hard work and commitment we offer...
- You will get FREE Ultimate breakdown cover for you and your household – including roadside & home rescue, unlimited call outs and tows
- Flexible Benefits for you to tailor
- Free on-site parking
- 7 days car hire, European cover which also includes free legal advice and garage support
Together we are all #OrangeHeroes! Be a part of our journey!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Membership Organisations
Based on transatlantic hiring benchmarks for Customer Communication Specialist - Specialist Care Team roles across RAC's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Membership Organisations.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,383 - £19,383 bracket, including retirement vesting and health parity.
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