Training Relationship Officer

Vacancy details

Talent pool

Operations - HE - Professional Services

Title

Agent Relationship Officer

Contract type

QA HE Ltd Permanent

Job advert

Agent Relationship Officer in Higher Education Birmingham city centre, Hybrid (2-3 days onsite)
QA are currently recruiting for Agent Relationship Officer to work with Head of Shared Services and Agency Management to monitor, engage and support the recruitment teams and external stakeholders.
The role will require you to build relationships with peers and stakeholders and to support the recruitment teams and identifying/mitigating potential risk to QA and its university partners. This includes providing support and training to stakeholders to drive best practice and monitoring and assessing the marketing requests made by agents who wish to use our partner logos’.
The Agent Relationship Officer will be communicating both face to face and using various channels/platforms, to reach our agent network.
Key Responsibilities:

• Ensuring websites are checked regularly and meeting our marketing requirements. ring websites are checked regularly and meeting our marketing requirements.
• Assist in the gathering of information in response to requests made by peers and stakeholders
• Be a point of contact for internal and external stakeholders with a responsibility for ensuring that support, guidance is provided
• 
  Build and maintain engagement with peers and stakeholders
• 
  Collaborate with QA’s’ University Partners
• 
  Contribute to robust and effective compliance controls within the organization
• Educate, train and support peers on agent compliance and also the impact on the organisation
• 
  Ensure due care and diligence at all times, in regard to sensitive and personal information
• 
  Ensuring all data on QA systems is accurate at all times

Key Skills / Experience Required:

• Ability to present and deliver training
• Confident is being able to use various platforms to engage with QA’s agent network.
• A highly organised individual with the ability to manage a diverse workload
• A detail oriented approach with a thorough track record of attention to detail
• Passionate about the customer and all elements of the customer experience

Beneficial Attributes:

• Educated to HND level or higher in the following areas, Marketing, Business, Risk & Management
• Experience of marketing, student admissions, student recruitment or higher education in general

This is a fantastic opportunity to get into a career in higher education, a hugely rewarding sector. The benefits at QA are vast – first rate training, career development and progression to name a few – the sky is the limit!

What We'll Do For You!

About QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.
Equal Opportunities:
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

Vacancy location

Location

West Midlands, Birmingham, Birmingham (5th Floor)

Job Description

Attachment

20211122 Job Description - Agent Relationship Officer.docx (44 Kb)

General information

Reference

1000004488