Administrative Assistant (25 hours/week)

About the Role

If you want to play an integral part in primary care at Cobbs Garden Surgery then come and join us as an administrative assistant. The role is for 25 hours a week, across 4 days. Specific hours can be discussed but flexibility will be essential. Every GP practice needs an efficient team of administrators who can ensure that every patient’s experience is a positive one. This is an exciting opportunity to start your career in the healthcare sector as an administrative assistant and the role will include: Administration: To provide support to the administration team / practice manager including tasks such as:

• Scanning and filing correspondence.
• Shredding confidential correspondence in accordance with practice protocol.
• Using clinical systems to identify patients requiring annual checks and send invitations.
• Recording and analysing data.
• Answering telephone calls and either deal with the query or pass on to the appropriate person.
• Initiating calls to resolve outstanding actions.
• Using a multitude of IT Packages.
• Providing administrative support to other teams as required.

Record Coding and Summarising: Providing an efficient and effective summarising and coding service by:

• Processing medical correspondence
• Categorising medical conditions and adding codes, particularly relating to practice targets and income
• Running reports on medical/ demographic information as requested
• Transferring paper records to electronic records to produce an accurate patient medical history
• Monitoring patient recall systems for chronic diseases and send out invite letters for appointments
• Answering queries from clinical and non-clinical staff

Full details of the role can be found in the attached job specification.

About the Candidate

Candidates will have the following qualifications, skills & experience:

• Maths and English GCSE 4 or equivalent.
• Experience in using Microsoft Office Suite.
• Medical administration skills NVQ Level 2 (desirable).

Full training will be provided, but the following would be beneficial:

• Experience of medical software packages.
• Experience in a busy working environment.
• Knowledge of the NHS.
• Customer service experience.

About Us

Cobbs Garden Surgery is based in the market town of Olney, Buckinghamshire, and serves a practice population of 8,600 patients. The practice has a CQC rating of “good” and is a member of a well-recognised Primary Care Network, working with two other local practices.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.