Customer Operations Executive – International (Spanish Speaking)

• Customer Operations
• Livingston
• Permanent - Full Time

The Customer Operations Executive (Spanish Speaking) – International is responsible for servicing a portfolio of bicycle dealer accounts across Eastern Europe, ROI and Spain by processing daily orders, forwarding orders for the next season, answering phone calls, dealing with e-mail enquiries, and solving any issues for our clients, agents and consumers. As part of our team, you will work closely with account managers and agents, as well as internal departments.

The role you’d play:

• Daily order and forward order placement for the coming season via e-mail, phone, interface
• Tracking orders and answering order queries
• Answering phone calls from dealers, consumers, and account managers
• Investigating discrepancies and misroutes with our EU Logistics partner
• Solving problems around orders, deliveries, ledgers, invoices, payments to the satisfaction of the customer
• Solving queries about consumer/dealer warranty queries and dealer stock rotations
• Solving queries about payments, ledgers, invoices, statements etc.
• Providing customers with product data ahead of the next season
• Researching product benefits and giving product recommendations to consumers/dealers

What you will bring:

• 
  Language skills – fluent in Spanish and English
• Highest attention to detail
• Strong Excel skills (functions)
• Experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
• Excellent verbal, written and presentation skills
• Previous Customer Service/Administration experience
• Knowledge and management of on-line Retailer/distribution is desirable
• A working knowledge of SAP or similar systems knowledge is advantageous
• Strong team player

The benefits:

• SMART working – blended working with 2 days WFH and 3 days office
• Company pension
• Staff discounts on Pentland Brands
• Bike to work scheme
• Bonus scheme