Customer Service Adviser OCC607455

Salary range: £21,189.00 - £21,575.00 pro-rata, per annum (actual salary £3,436.80 - £3,499.44 per annum)

Work location: Chipping Norton Library, Chipping Norton

Hours per week: 6 - Every Saturday - 09:30 to 16:00 with 30 minute lunch break.

Contract type: Permanent

Vetting requirements: This role is subject to a Criminal Records Check

Closing date: Sunday 2nd April 2023

Interview date: Week beginning 10th April 2023

Why Oxfordshire?

Oxfordshire has a wonderful balance between beautiful Cotswold countryside and quaint villages and towns against the urban dynamic of the world-renowned university City of Oxford and surrounding market towns. It is a thriving county with one of the fastest growing economies in the country with a rapidly growing science sector in and around the county and is the base for many national and internationally recognised companies and organisations.

Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.

Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.

We are looking for confident, enthusiastic and committed person to work in an exciting customer service role where no two days are the same!

It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the best learning and development opportunities to support your ongoing development.

We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering.

Please click here to view the Job Description and Selection Criteria

For an informal discussion about the role please contact Sally Moore, Chipping Norton Library Manager on 01608 643559.

To apply, please complete an online application form by clicking either of the Apply Now buttons at the top and bottom of this advert. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.

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Our commitment to equality, diversity and inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We have a number of staff network groups which provide peer support and safe spaces for staff.

Our commitment to safeguarding

Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment.

We will ensure that all our recruitment and selection practices reflect these commitments.

Guaranteed interviews

As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

We are open to discussions about flexible working.

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