Customer Service Advisor
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Position Overview & Specifications
Customer Service Advisor
Location: Barking, IG11
Salary: £11.50 - £13.50 per hour
Part time – Monday - Friday
Working hours – flexible (minimum 20 hours per week)
Online Lubricants is a fast-growing oil distributor covering London and the South East who believes in challenging industry standards when it comes to delivering outstanding customer service.
Established 29 years ago, we have a wealth of industry experience and have demonstrated 20% year on year growth. We have ambitious plans to continue growing our business and require likeminded colleagues to join our company and be a part of these very exciting times.
We are looking for an enthusiastic and self-motivated professional to join our excellent Customer Service Team
Why join Online Lubricants?
- A fast-growing business with a clear pathway for career progression
- Forward thinking and innovative company who embrace new ideas
- We invest heavily in staff development and training
- We believe in working hard and playing hard
- Fantastic opportunity to join the leading oil distribution company in London & the South East
Responsibilities:
- Receive incoming calls dealing with all customer orders and queries
- Managing internal relationships with sales reps, drivers, staff and being a reliable point of contact in the office
- Identifying opportunities to cross sell and up sell Online Lubricants’ full product range
- Building long lasting business relationships with existing and new customers
- Consistently providing outstanding customer service, increasing customer retention levels
- Ability to think quickly and make decisions in a busy environment.
- Calling potential leads and coordinating appointments for the field staff
- Communicating with our accounts department in relation to our customers account status.
Requirements:
- 12+ months experience in a similar role - desirable
- Excellent communication skills – both verbal and written
- Excellent IT skills
- Experience in negotiating with customers – Desirable
- Good team player
- Be flexible and work around our customers
- Willingness to learn technical information based around our business
- Full Training provided
- Above all, excellent attitude and willingness to learn are essential
What we provide:
- Flexible working where possible
- Phone/phone allowance for drivers/management
- 20 days holiday full time contracts plus bank holidays
- Workwear
- Clothing allowance for operations staff
- Ad-hoc bonuses
- Free tea/coffee/kitchen provisions
- Benenden Healthcare & Cashplan
- Company events
- Customer incentive scheme
- Referral scheme
- Oil and other products for personal car
No recruitment agencies please
Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales
Job Types: Part-time, Permanent
Salary: £11.50-£13.50 per hour
Benefits:
- Casual dress
- Company car
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Referral programme
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Barking, Greater London: reliably commute or plan to relocate before starting work (required)
Experience:
- B2B sales: 1 year (required)
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Energy & Utilities
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Online Lubricants Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Energy & Utilities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £12 - £14 bracket, including retirement vesting and health parity.
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