Senior Fraud Prevention Analyst

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

• If you’re an experienced fraud and scams agent considering your next career move, you’ll find there’s an exciting career path ahead of you at NatWest Group
• You’ll be joining what’s fast becoming one of the UK’s top performing fraud teams to profile and investigate suspicious activity and detect potential vulnerabilities
• You can expect to diversify your experience and enhance your existing knowledge to become a multi-skilled fraud expert capable of combatting fraud and scams across a whole range of customer journeys
• We’re looking for people who share our passion for protecting customers and disrupting criminal activity to join us on a full-time and part-time basis

Detecting and preventing financial crime is everyone’s job at NatWest Group but as a Senior Fraud Prevention Analyst, you’ll have a fundamental role to play.

Focusing on first-party fraud, you’ll leverage our cutting-edge technology, enhanced data analytics and industry-leading profiling systems to detect fraudsters and keep our customers and communities safe and secure in an ever-changing fraud landscape.

Day to day, you’ll be:

• Investigating and escalating queries relating to first-party fraud
• Processing, authorising and investigating suspicious transactions
• Collaborating with your colleagues to deliver the best solutions for complex fraud prevention issues
• Identifying and referring suspicions of money laundering

We want you to thrive in your role as a Senior Fraud Prevention Analyst, so we’ve identified two core capabilities that you’ll need to demonstrate:

• Excellent customer service and advocacy
• Problem-solving and decision making

And in terms of your knowledge and experience, you’ll need:

• A background in fraud prevention, recoveries and financial crime operations
• A good understanding of fraud prevention trends, policies and regulations, including PSD2 and the contingent reimbursement model
• An understanding of our industry, customers, products, and fraud prevention systems

• You can start as soon as Saturday 15th July (but we can be flexible around your circumstances too)
• When you join us, you’ll embark on a seven week in-house training course with your new colleagues

• On a part-time basis, which is 20 hours a week
• Between the hours of 8am and 8pm, Monday to Sunday, and some bank holidays
• In the buzz of our offices at least six days a month, and the rest of your time working from home
• With all the equipment you need to work from home safely and securely provided

• You’ll receive a competitive salary of £27,541 per year, pro rata for the hours you work
• We’ll help you save for retirement by making monthly contributions to your pension pot
• You can choose from a range of protection, healthcare and lifestyle benefits too
• Enjoy a generous holiday entitlement of 33 days, pro rata for hours worked
• Visit our rewards and benefits page to learn more about NatWest Group Benefits, our fully flexible reward programme

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.