Service Assistant

Working within a bustling atmosphere as part of passionate team this role as a Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and providing a great service?

The Hours: Flexible hours available which includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts). Rotas are issued in advance and we try to accommodate other commitments where possible.

The Salary: £18,720 Full Time Equivalent.

Duration: Fixed Term Contract until summer 2024

If you have any questions about this role please contact: georgia.cundick@nationaltrust.org.uk

The pay for this role will lift to a minimum of £10.42 on 1st April 2023 in line with the changes to the Government National Living Wage.

As this is an urgent role we will interview and possibly appoint whilst the vacancy is open, therefore we’d encourage you to apply as soon as possible.

What it's like to work here:A new acquisition, the National Trust took ownership of this Grade I listed medieval hall and gardens in March 2022. The Hall provides a spectacular backdrop to the stunning 10-acre gardens, paddock and fields, alongside magnificent views over Durham city towards the Cathedral.

Visitors can enjoy the colourful gardens including ponds and an orchard or embark on garden trails and take part in sports activities over the summer. We’re one team at Crook so as well as welcoming visitors you might be called upon the help in the café or even do a spot of gardening!

What you'll be doing:Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. In this role, you’ll be;

• Working alongside a big staff team and volunteers in delivering outstanding customer service across the property

• Working across our welcoming and admitting visitors to the property, providing information and orientation

• Working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising)

• Promote events, offers, products and benefits of actively supporting the National Trust

• Support in the delivery of events at times throughout the year

• Support across the property/portfolio when required.

• Who we're looking forA can-do attitude

• Genuine enthusiasm for working with people

• A willingness to learn new skills

• Ability to work well in a team or on your own

• Good understanding of the National Trust and what we do.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (975 hrs py)