technical support engineer
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Position Overview & Specifications
Job Summary
NanoFCM produces analytical devices for research & development based on nano-flow cytometry (nFCM). Our unique platform for characterization of nanoparticles (LNPs, EVs, viruses, non-biological particles) has already been implemented globally.
To sustain growth and to support our existing customer base in Europe, the company is seeking a Technical Support Engineer to be based at our Nottingham, UK site. The position will involve field-based work, with regular travel across the UK and Europe required, but will also include periods of UK office-based work.
The Technical Support Engineer will be responsible for providing onsite and remote support to NanoFCM customers including instrument installation, scheduling and conducting preventative maintenance, and email/phone support, following a comprehensive training period with senior technical staff.
As a Technical Support Engineer you will:
- Install, maintain, and service instrumentation at customer sites. Complete service documentation as required.
- Provide onsite and remote technical support to customers.
- Conduct customer follow-ups and document customer interactions via CRM.
- Maintain asset/spare parts inventory and coordinate order shipments.
- Coordinate with the Sales Team to track and administer Service Contracts.
- Report to the Technical Support Manager in the UK.
- Travel to customer sites up to 50% or more.
Required Education, Skills, and Qualifications:
- Bachelor’s degree in biological sciences, biotechnology, engineering, or related discipline (minimum)
- Experience with laboratory analytical techniques, such as flow cytometry, ELISA, microfluidic systems or fluorescence microscopy.
- Experience of customer service/support in a technical environment – medical and laboratory devices or analytical equipment (preferred).
- Strong problem-solving skill, including data interpretation and ability to troubleshoot technical issues.
- High level of interpersonal and communication skills.
- Based in commutable distance to Medicity (Boots Site, Nottingham).
- Driving licence (preferred).
NanoFCM Co., Ltd is an equal opportunity employer. All applicants will be considered for employment without attention to race, religion, sex, sexual orientation, gender identity, nationality, or disability status.
Job Type: Full-time
Salary: £25,000.00-£27,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Nottingham: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (required)
Experience:
- laboratory analytical technique: 1 year (required)
Willingness to travel:
- 25% (required)
Work Location: Hybrid remote in Nottingham
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint:
Based on transatlantic hiring benchmarks for technical support engineer roles across NanoFCM's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to .
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £27,000 - £25,000 bracket, including retirement vesting and health parity.
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