Front of House
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Position Overview & Specifications
We are looking for an enthusiastic Front of House candidate to join our team!
To apply for this role you must be available to work from April onwards, with availability over Summer.
The role.
Our Front of House Team are responsible for delivering the exceptional Nǎm Sông experience to all our customers. We're all about creating an atmosphere that is as bright and colourful as our beautiful lanterns so we're on the luck out for chatty and sociable individuals to join our team.
In your role as Front of House you will be meeting our standards in delivering fantastic service to our valued customers during busy periods. We are looking for a team member who enjoys working in hospitality and gets satisfaction from providing a memorable experience. We're looking for people with:
· An outgoing and uplifting personality who is looking to contribute to an energetic and vibrant work team
· The ability to remain calm and thrive during busy periods in order to maintain a high quality of service
· The drive to have fun at work and work hard
· An excellent work ethic and an open mind in order to learn new skills
· A strong ability to rock an Orange T-Shirt
Your general duties will include but are not limited to: meeting and greeting customers, taking customer orders, running food and drink, maintaining site cleanliness, working together as a team, delivering the Nǎm Sông experience and upholding company values.
About Nǎm Sông.
Nǎm Sông is a truly unique Vietnamese Coffee Shop, Restaurant & Bar Group that we set up after we fell in love with Vietnam whilst travelling on our Gap Year. At Nǎm Sông we pride ourselves on delivering a welcoming feel-good experience set within a perfect vibrant bright space to match.
Nǎm Sông benefits.
· Opportunity to grow into senior roles within the company
· In-house and industry accredited training to assist you in hitting the ground running
· Free food and drinks provided on shift
· Team Member discounts
· Share of tips
· 28 days paid holiday
· Flexible working patterns
Rate of Pay NMW + service charge shares equating to £1.20 - £2 per hour on top of your hourly rate
Experience experience working in a hospitality environment is strongly desirable, but extensive experience is not required. Overall attitude and adaptability is our main focus.
Hours We are looking for two/three part time Team Members to join us. A range of 10 - 15 and 15-25 hours a week is available. You must be available to work from April onwards, with availability over Summer.
For more information about Nǎm Sông check us out on Instagram (@namsongcaphe) or visit our website (www.namsong.co.uk) to get a better idea of what our business is all about!
Job Types: Part-time, Permanent
Part-time hours: 2 per week
Salary: £10.18-£10.42 per hour
Benefits:
- Discounted or free food
- Store discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Tips
Application question(s):
- Are you available to work from April onwards with availability over the Summer period?
Work Location: In person
Reference ID: FOHLDSAPR23
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Front of House roles across Nam Song's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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