Telesales Operator

Musgrave is one of Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain.

Every day we feed one in three people in Ireland through 11 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Marketplace. Drinks Inc. is now part of the Musgrave family in Northern Ireland.

Due to our continued growth we are expanding our telesales/customers services team. You will be part of a team of 15 dedicated colleagues providing excellent customer focused service while working in an environment where your input is valued, and development needs met.

The purpose of the role is to ensure processing of orders within a timescale to meet our customer’s requirements whilst ensuring accuracy of products keyed, cross selling of products on promotions and new products available to a large portfolio of existing customers.

Reporting to the Team Lead in each division, the person appointed will be responsible for the following areas:

• Actively promote and market the Musgrave product range to new and existing customers.
• Ensure customer retention and business growth through the provision of exceptional customer service.
• Making pro-active telesales calls
• Taking orders/enquiries over phone
• Processing orders
• Informing customers of sales promotions
• Maximizing the distribution of Foodservice/Retail/Beverages to our client base.
• Support BDM’s with pricing, cold calling, and upselling
• Provide support in processing of credits
• Administrative duties to include logging on Remedy, opening new accounts and supporting on contract reviews

This role is Part Time - 22.5hrs per week.

Essential:

•    Previous experience working in a busy working environment

•    Excellent organisational, administrative and interpersonal skills.

•    Must be able to work as part of a team in a busy sales environment

•    Proficiency in the use of computer packages is essential

 Desirable:

• Â Previous Telesales experience (in foodservice/retail/beverages would be a distinct advantage)