Relationship Manager

Relationship Manager - North

Remote working

£36,000 - £48,000 + bonuses

Morgan King are actively recruiting for Relationship Managers to join their market leading digital mental health client on a permanent basis. The Relationship Manager will have responsibility for ensuring the renewal of their contracts, optimising pricing and the uplift and expansion potential in their designated area. The successful candidate will be able to identify and nurture strategic commissioner relationships and build the wider system stakeholder relationships in the contract areas for which they are responsible to effectively promote the amazing outcomes.

Account Management & Customer Success

• Responsible for taking sole responsibility for the renewal of contracts, delivering on opportunities for uplifts, expansions and new opportunities within designated areas and ensuring contracts are on latest pricing structures.
• Develop high-quality and timely business case proposals and develop and support tenders as needed to ensure contract renewals are confirmed.
• Navigate the shift in contractual relationships into ICS structures by identifying and nurturing strategic commissioner relationships and stakeholder relationships pertinent to their contracts.
• Seek to challenge and improve current ways of working to implement best in class and proactive customer success strategies and approaches in a consistent way.
• Identify potential new opportunities so that colleagues can develop new solutions to meet the identified need

Stakeholder Management

• Identify and nurture strategic stakeholder relationships across the new commissioning structure paying close attention to the local priorities and objectives in the contract areas for which they are accountable are fed into the central reporting function.
• Identify and nurture senior-level relationships with the most important partner agencies of statutory, independent and charitable organisations in the region
• Network, liaise and hold relationships with the most important partner agencies to embed new ICS structure.
• Develop and deliver best-in-class customer success presentations and sales pitches to audiences of commissioners, providers and stakeholders including young people and adult cohorts.

Analytics, Reporting & Insights

• Ensure there is accurate evaluation and reporting on services and performance, and identify ways to improve on delivery.
• Forecast, report and record effectively and accurately in a consistent and timely way using SalesForce with contacts, leads, opportunities and activities including regular and timely updating of the Account Plans within your area of responsibility.
• Ability to both effectively analyse data, draw out key insights and present them effectively or critically review centrally developed outputs to advance conversations with commissioners and stakeholders
• Ability to develop tailored narratives to show impact and effectiveness of Kooth's service to key commissioners and key stakeholders in the ICS based on the ICS’s strategic objectives and priorities.

Branding & Engagement

• Understand the ICS structure and governance including strategic objectives within Mental Health Trusts and Provider Collaboratives, to ensure that local priorities and objectives are reflected in the engagement, marketing, customer success strategies in the contracts for which they are responsible.
• Close collaboration with the Engagement Team Leader and Engagement Leads for their contract areas, ensuring there is alignment on supporting the promotional efforts.
• Support the execution of the strategy for engagement and communication strategies to effectively engage the commissioners in their area.

Requirements

• Experience of successfully identifying and nurturing new sales opportunities including tenders successfully turning them into service contracts specifically in healthcare sector
• Experience of working in partnership with commissioners and providers to successfully redesign services and develop new solutions
• Appetite to meet and exceed new sales and growth in accounts targets and evidence of working in a team to develop and implement business growth strategies and campaigns
• Knowledge and understanding of health and social inequalities and the impact this can have on children, young people and adult’s mental health
• Knowledge and understanding of the changing commissioning landscape and the impact on mental health and social care services
• Ability to liaise and network with a range of partner agencies across the statutory, independent and charitable sectors
• Work in a way that engages positively with issues of diversity and difference.
• Develop and deliver presentations and sales pitches to audiences of commissioners, providers and stakeholders including young people and adult cohorts
• Experience of using computerised systems at a high-level including Microsoft, G-suite, Salesforce, Slack or experience of using similar systems at a high-level and ability to adapt and learn

Position subject to a successful disclosure and barring check as part of the recruitment process

Benefits

• £38,000-48,000 +25% OTE (dependant on experience)
• 28 days (plus Public Holidays)
• Yearly professional training programmes structured around you
• Pension contributions
• Remote Working
• Healthshield Care plan
• EAP programme, 24/7 Telephone Mental Health & GP
• Annual company share option awards
• Life Assurance (up to four times the amount of your annual salary)
• Cycle to Work Scheme
• Incapacity Income Protection

For more information on this fantastic opportunity, apply now!

Job Types: Full-time, Permanent

Salary: £36,000.00-£48,000.00 per year

Benefits:

• Company pension
• Flexitime
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Wellness programme
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Performance bonus

Education:

• A-Level or equivalent (preferred)

Experience:

• Account management: 1 year (required)
• Customer relationship management: 1 year (required)

Work Location: Remote