Customer Experience Ambassador
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.
ARE YOU PASSIONATE ABOUT CUSTOMERS?
DO YOU THINK THAT YOU COULD MAKE A DIFFERENCE AT ONE OF THE MOST-LOVED SHOPPING CENTRES IN YORKSHIRE?
CUSTOMER AMBASSADOR
Part Time Position - 30 hours per week
Working a shift pattern of four days on, four days off
£10.45 per hour
At White Rose Shopping Centre, we know that amazing customer service doesn't just happen, which is why we are on the hunt for real customer champions - champions who have a passion for people and want to make a difference, each day, every day.
We are looking for a confident, outgoing individual to join our expanding Customer Experience Team at this award-winning shopping centre. We want people who will sparkle and provide a ‘warm Yorkshire welcome' to every visitor.
The nature of retail and the success of the shopping centre means that the roles involve evening and weekend work, so that we can provide our sparkling service at the busiest trading periods. The centre continues to grow on the back of the recent £25 million restaurant and cinema development and our commitment to be one of the ‘greenest' shopping centres in the UK!
Applications from outside of the retail world are encouraged, as you may be from a completely different industry all together. We are more interested in finding people with the right ‘fit', rather than the ‘most qualified'.
Further job information to be discussed at interview stage
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Building & Personnel Services
Based on transatlantic hiring benchmarks for Customer Experience Ambassador roles across Mitie's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Building & Personnel Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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