Administration Supervisor

Established in 1991, Midlands Air Ambulance Charity is responsible for providing pre-hospital critical care across the six Midlands counties of: Gloucestershire, Herefordshire, Shropshire, the West Midlands and Worcestershire. The charity also delivers secondary cover to surrounding areas, such as Warwickshire and mid Wales. Our services are provided by operating three air ambulance helicopters and three critical care cars, which serves the growing Midlands population of six million plus people.

Our organisation is registered with the Care Quality Commission (CQC) as an independent health care provider. To fund our operations, we rely on the generous support of public via donations and income from various avenues, including our expanding portfolio of charity shops, which currently comprises of seven retail operations, located in Telford, Shrewsbury, Walsall, West Bromwich, Newcastle under Lyme, Gloucester and Merry Hill. We set our standards in line with leading industry bodies such as the Fundraising Regulator, The Charity Commission and the Charity Retail Association.

The Administration Supervisor will work within the Supporter Care Team overseeing the delivery of an excellent customer service to all supporters of the charity, ensuring all information is captured and recorded on CRM, all income is processed correctly and in a timely manner, and our supporters are thanked and stewarded to the highest level.

You will be a competent and self-motivated leader of a team of 3, who has excellent communication and interpersonal skills. You will be well versed in multitasking, prioritising, and delegating. A natural problem solver, you will be comfortable reviewing and updating key processes as well as directing a team of three, keeping them focused, productive and on schedule.

This role acts as a guardian of the organisation’s Customer Relationship Management (CRM) system, processes, and compliance. This will be a hands-on role, completing day to day data entry and organisation of the tasks ahead based on business needs of the charity.

This is a fantastic opportunity for someone who enjoys working in a busy, fast-paced environment and wants to contribute to our life-saving charity.

Please refer to the job description and person specification on our website vacancy page https://www.midlandsairambulance.com/contact-us/current-vacancies/ for additional information and to see if this could be the role for you.

How to apply:

Please send a full up to date CV with a covering letter to introduce yourself, highlighting key achievements and experience relevant to the role and send to the email address specified. Please also let us know why you would like to work for our charity.

We are committed to safeguarding and promoting the welfare and safety of all our stakeholders and expect all our staff to share this commitment. Post holders will be subject to a satisfactory Disclosure and Barring Service check (DBS). Satisfactory employment references, as well as identification, prohibition, qualification and barred list checks, which will be required before commencing duties.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role’

Please note that Midlands Air Ambulance Charity reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

Job Types: Full-time, Permanent

Salary: £24,000.00-£28,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

COVID-19 considerations:
All employers will work within company policies and alongside government guidelines

Ability to commute/relocate:

• Shifnal, TF11 8UP: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Charity sector: 1 year (preferred)
• Administrative: 2 years (required)
• Management or Supervisory: 1 year (required)

Work Location: In person

Application deadline: 19/06/2023