Customer Service Executive - Recruitment Tech Startup - London
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Position Overview & Specifications
CUSTOMER SUCCESS EXECUTIVE
We’re looking for an enthusiastic and determined individual to be the first hire in our customer success team. Join us in our Elstree/Borehamwood-based communal work-space with gym, swim, spa, Starbucks, and sports bar/restaurant within the building.
WHO ARE WE?
locumloop - a fast-moving and friendly startup changing the world for the better through technology.
We’re revolutionising a recruitment industry that allows dental nurses to be paid better, and dental practices to be more profitable. Not only are we levelling the playing field but we’re also providing a transparent career growth path.
We’re driven by tangible targets and as the first hire in our customer success team we expect accountability, with all of us taking ownership to achieve commercial excellence.
YOUR SKILLSET/PROVEN EXPERIENCE:
1-2 years of experience within a customer-facing role
Experience with a CRM system such as Intercom or Zendesk
Proven ability to interact effectively with clients to drive results
Energetic, pro-active attitude towards working with others
Outstanding telephone manner
Logical problem-solving skills
Efficient time-management
Responsibility for tasks and staying organised
Empathy towards clients
RESPONSIBILITIES:
Become a locumloop platform and process expert
Take a deep interest in the dental industry
Maintain a professional, patient, empathetic, and positive attitude towards customers when dealing with inbound and outbound calls and messages
Call/chat to new nurses to guide them through the sign up process
Call/chat to practices to help us learn about their needs
Work towards targets such as number of nurses and practices on-boarded monthly
Keep records up to date with quality notes
Ensure customer satisfaction
Build relationships with regular customers
Meet any regulatory standards such as the data protection act
Provide insights and feedback to help improve processes, product, and ultimately the business
YOU’LL RECEIVE:
Full time employment
£23,000 starting salary
Attractive performance-related bonus (up to £3,000 ote)
Job Types: Full-time, Permanent
Salary: £23,000.00-£26,000.00 per year
Benefits:
- Casual dress
- Discounted or free food
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Experience:
- customer success/service: 1 year (required)
- CRM software: 1 year (preferred)
Work Location: One location
Expected start date: 12/06/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Executive - Recruitment Tech Startup - London roles across locumloop's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,000 - £26,000 bracket, including retirement vesting and health parity.
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