PSOC Operator

End Date Thursday 29 June 2023 Salary Range £23,418 - £26,020
Agile Working Options Unable to Offer Agile Options Job Description Summary Deliver a range of high level clerical/technical support tasks to provide high quality outputs which satisfy stakeholder needs. Act as a point of reference for information & procedural advice & queries from other business areas. May supervise a small team Job Description Here at Lloyds Banking Group we’re building the bank of the future, and we want your help to ensure we do that with security at the heart of all our change. With over 26 million customers, we’re the UK’s largest Retail and Digital Bank, and with 100,000 colleagues, the scale of services, customers, and colleagues you can help protect is EPIC.

We love to do things differently in CSO. We encourage our employees to challenge the status quo and to come up with new and innovative idea. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Sounds an exciting prospect, right?
The day to day as our new PSOC operator will include:

• In accordance with National Access Control Centre (NACC) requirements, produce and accurately program access control cards for colleagues and contractors who are based on Lloyds Banking Group (LBG) sites.
• Receive, interpret and correctly action electronic security alarms and network incidents within agreed timescales.
• Produce and release CCTV footage in line with LBG Policy and Procedures.
• Ensure that all policies, procedures, standards and play books are complied with in order to minimise risks associated with the safety and security of people located at LBG sites.
• Deal with telephone calls relating to site security and respond in accordance within agreed service level agreements.
• Ensure that e-mail correspondence is actioned promptly in accordance with agreed standards.
• Support the Physical Security Operations Centre manager in the compilation of statistics / data relating to access control and alarm acceptance service performance.
• Continually look to identify and implement improvements to the service provided.
• Perform standard administrative data processing tasks as instructed by the operational management team.
• Perform standard data management tasks to support others by using established procedures.

What we’re seeking in you:

• Excellent customer service
• A good understanding of data privacy requirements
• Ability to follow and correctly interpret detailed operational instructions
• Clarity of thought and a proven ability to make informed decisions and appreciation of the consequences of actions
• Strong oral communication and confidence with dealing with individuals at all levels
• Team working
• Ability to drive own development and proactively seek out opportunities for self improvement.

In return, you will get:

The stretch and opportunity to learn new technologies within a well-funded organisation, taking your next step up the career ladder into bigger and more complex roles allowing you to learn, grow and develop a diverse skillset helping you achieve an exciting career. You will also enjoy a energising, and informal environment that focuses on teamwork - providing equal opportunities with working patterns beyond the standard 9-5.

Being a multi-brand, multi-channel business, we have the scale and reach for opportunities meaning the sky really is the limit providing you with a fulfilling career.

You’d get a generous benefits package that includes the following (& much more!);

• A performance related bonus
• Generous pension contribution
• 28 Days leave plus bank holidays with the opportunity to buy up to an additional 5
• Private healthcare and wellbeing cover
• Flexible benefits scheme
• Plenty of training opportunities and career progression including Hackathons!

We’re committed to building a workforce which reflects the diversity of the customers and communities we serve. Join us and be part of an inclusive, values-based culture focused on making a difference.

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

So, if joining us at a critical and exciting time appeals, apply today where together we make it possible

Salary: Edinburgh Based - £28-29.000
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.