Customer Service Administrator
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
About us
LE Capital UK Limited is a small but fast-growing business in Leicester. We are professional, dynamic and ambitious, and our goal is to work with dealerships to help them improve cashflow, drive profitability and find quality stock.
Our work environment includes:
- Modern office setting
- Food provided
- Work-from-home days
- Growth opportunities
Our company is looking for a Customer Service Administrator to join our team. The successful candidate will be expected to engage and interact with motor dealerships and other third party suppliers through a range of inbound/outbound channels, whilst providing an efficient administrative day to day service. A professional manner is required and high levels of attention to detail, ensuring positive outcomes for all parties.
Responsibilities:
- Make outbound and manage inbound calls to efficiently handle a wide range of dealer services and collection queries/issues to build dealer trust, ensuring call waiting times and other service targets are delivered.
- Interact with 3rd party suppliers (partners, other finance houses and stock suppliers/auction houses) to maintain effective relationships that facilitate effective resolution of motor dealership queries where appropriate.
- Ensure any queries/issues that can’t be resolved are escalated to the relevant parties in a timely manner and all parties are kept fully informed until issue is suitably resolved.
- Build and maintain solid working relationships across the business, specifically across business development, operations, credit and the asset security tream to ensure effective resolution of dealer queries and in-life management.
- Complete regular reviews of client activity (Probation, Renewal and Ad-hoc) collating the relevant documentation and information for review with the Asset Security and Credit Teams.
- Develop own knowledge of relevant LE Capital products, regulatory practices and procedures, service standards, processing and systems relating to dealer finance.
- Carrying out any other administrative duties as the business requires by team leaders or other management.
Job Types: Full-time, Permanent, Graduate
Salary: £20,000.00-£25,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Free parking
- Life insurance
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Application question(s):
- Do you have a full driving license and can commute to LE Capital's office in Leicestershire?
Education:
- GCSE or equivalent (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Administrator roles across LE Capital UK Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £25,000 bracket, including retirement vesting and health parity.
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