Lettings Assistant

Contract Type: Fixed Term Contract until 30th September 2023
Location: West Ham Lane, Stratford
Persona: Agile
Salary: £22,625 - £27,489 depending on experience

Closing date for completed applications: 14th June 2023

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

Would you like to join our Lettings and Rehousing Service as a Lettings and Rehousing Assistant? This is an exciting opportunity for any individual who is a team player and leads each interaction with the customer at the forefront.

As a Lettings & Rehousing Assistant, you will be responsible for supporting the delivery of a responsive, efficient, agile, high quality and customer focused Lettings and Rehousing service. Supporting robust performance against all KPIs and targets, you will provide strong administrative support and respond to enquiries from residents at first point of contact.

To be successful in this role, you will:

• Have exceptional customer service skills and an ability to communicate at all levels.
• Be resourceful and supportive when dealing with resident requests.
• Have a drive to do the right thing and a willingness to work hard, get things done and learn fast.

Key responsibilities:

• Provide a flexible support service for Lettings and Rehousing Officers
• Complete transactional requests at quality and pace, such as: mutual exchanges, setting up accounts, processing medical information, verifying documents, raising purchase orders, advertising properties ·
• Respond to enquiries at the first point of contact either face to face, by phone, digitally or by letter, always providing excellent customer service ·
• Complete administrative activities such as: minute taking, mail merges, updating and refreshing customer data, processing customer surveys and questionnaires

Salary & Benefits

We offer a competitive annual salary and staff benefits package

• Remote working
• Strong family friendly policies
• Committed Learning & Development
• Annual leave starting from 26 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme – double contribution up to 6%
• Generous non-contributory life Assurance
• An Employee Assistance Programme
• Great places to work certified 2022
• Best Workplaces for Women – ranked 23 in the UK

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

• ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.