Change Manager

Key Account Network

Business Area: Key Account Network

Place of Work: Staffordshire

Contract Type: Permanent

Hours: 40

Context

We are currently recruiting for a Change Manager to support both client internal stakeholders and operational leads by mitigating people and client risks.

Job Description

As the Change Manager you will work with our key internal stakeholders (P&L’s owners) to gain knowledge on the scope of planned changes to include,timeframes, and impacts and create a scope document.

• Create a project trackers using available data (Source & T&A) to build a cost of change at both site and front-line placemaker level to include any compensation or redundancy payments due and statutory notice.
• Outline any risks to the business that the change may create, including reductions in meeting any clients SLA’s (missed cleans) and provide solutions to mitigate.
• Produce a business case to include cost of change, deliverables and gain senior sign off, including P&C.
• Work closely with the Regional and Sector Managers whilst delivering the change and keep them informed on progress including seeking additional information on the site or front-line employee's background, as necessary.
• Consult on an individual basis with all front-line employees impacted, ensuring well documented (minutes) and clear audit trails of conversations and outputs - letters produced and posted using KAN Admin Centre.
• Make changes to budgets and systems in a timely manner to reflect the changes including processing compensation and redundancy payments when due.
• Work closely with the KAN P&C team and escalate people issues and work together to resolve.
• Ensure you internal stakeholders are aware of project successes and outline any risk and agree mitigations.
• Take ownership of project plans and trackers and be able to advise on progress at site, and at individual employee level throughout the change processes.
  

• Prior experience in delivering large scale people changes including comfortable and experienced in undertaking 121 consultations with front line colleagues, including making subsequent system changes e.g T&A or similar
• Ability to manage client expectations and deliver customer-focused solutions.
• Able to build relationships in a professional manner with internal stakeholders.
• 5 years minimum experience in comparable change roles, ideally in an operational environment
• Must be flexible, adaptable and proactive
• Ability to effectively manage priorities and projects timescale and to balance business needs with employee rights and welfare.
• knowledge of statutory employment benefits and high-level employee rights would be an advantage
• Liaise with central payroll and manage pay queries

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.