Director Global Operations Planning & Performance
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
Calculate tax deductions, living costs, and purchasing power parity across US & UK metros.
Position Overview & Specifications
Role Purpose
- Support the Operations Excellence Community (OEC); taking ownership for the global project tracker, engagement with global functions on project plans and ensuring strong project delivery governance into hotels.
- Chair the EMEAA Operations Forum; ensure engagement and feedback from operators around the region, influencing functions to align with EMEAA needs with delivery outcomes.
- Work with a diverse group of stakeholders, focusing on the delivery of global and regional projects and initiatives into IHG hotels while coordinating alignment across the regional operations teams.
- Work with the Operations Support team to provide advice and operational guidance on key projects and initiatives.
- Monitor hotel impacting projects, guiding project teams through the relevant ‘Hotel Ready’ stage gates and ensure effective implementation for hotels.
- Support project teams to complete all relevant ‘Hotel Ready’ documentation, including guidance on how best to document their projects for corporate operational teams and hotel audiences.
- Support the management of the Global Project Tracker, which shows the timing of all projects into hotels, making sure it is up to date and regularly distributed to the regions.
- Support with the planning and delivery of the Operation Excellence Community (OEC) meeting and the EMEAA Operations Forums.
- Identify areas of opportunity to drive performance through analysis, seeking a clear understanding of the root cause while offering recommend solutions.
- Work closely with Global and Regional operations leadership teams to help identify and implement best practice across IHG.
- Support the EMEAA Operations Excellence team, driving the agenda and identifying key areas for focus to help drive in-year hotel performance.
Key Accountabilities
- Guest experience related Hotel Metrics
- Global Project Tracker
- EMEAA Operations Forum
- EMEAA Operations Update call
- Operation Excellence Community meeting (OEC)
- Tactical Solve Programme
- Delivery of EC priority projects
- Overall delivery of Performance, Insights and Operations Support annual strategic plan
- Technology delivery into hotels
Key Skills & Experiences
Education
- Bachelors degree preferred, but not essential
Experience
- Experience working in either corporate, consultancy or hospitality venue with a focus or exposure to operations
- Demonstrable experience in the design and delivery of performance initiatives in a complex environment
- Demonstrated experience working across a multi-national matrix organization
- Demonstrated experience of delivering complex change impacting operational and/or commercial processes
- Extensive experience working with and influencing Senior Leadership teams and executives
- Experience working in branded service delivery
Technical Skills and Knowledge
- Self-starter with high drive for results, strong problem solving and time management skills required
- Demonstrated ability to manage multiple tasks and projects with follow-through and attention to detail
- Strong communications, presentation, influencing and conflict management skills
- Cultural awareness essential for effective multi-country communications
- Experience with Microsoft Office software (PowerPoint, Word, Excel)
- Analytical mindset with strong problem solving skills
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Hotels & Resorts
Based on transatlantic hiring benchmarks for Director Global Operations Planning & Performance roles across InterContinental Hotels Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Hotels & Resorts.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
Explore Related Opportunities (United Kingdom)
Other high-paying verified positions matching your industry profile.
Principal Data Analytics Specialist
Senior Clinical Diagnostic Radiographer
Senior Site Reliability & Kubernetes Engineer (SRE)
Consultant Acute Care Physician (General Medicine)
Head of Cyber Security & Zero Trust Architecture
Apply for this Position
Receive high-paying Hotels & Resorts openings directly to your inbox.
