Office Administrator
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Position Overview & Specifications
Company description
We’re a Community Interest Company committed to helping people and organisations save energy and money. Energy Grant Solutions is the leading UK supplier of domestic grant enquiries. We are a friendly and modern business built on green values.
Job description
We have an opportunity for an experienced administrator to join a close-knit team working from our Penryn based office. We are a community interest company committed to helping people and organisations save energy and money.
Previous experience in an Office Administrator/Receptionist role would be an advantage but a fast learner would be able to pick up tasks quickly. Most importantly the candidate must have a can-do-attitude and a desire to progress within the company, gradually taking on more responsibility as our business continues to grow.
Tasks and responsibilities:
- Respond to customer enquiries (emails and phone calls)
- Record these interactions in our customer database (CRM)
- Manage surveyors’ diaries
- Learn about our service and keep up-to-date with processes and policies
- Ensure all documentation obtained is uploaded to our shared folders
- Work on different projects on an ad hoc basis when needed
The ideal candidate:
You must possess strong communication skills (both written and verbal) and should enjoy the process of helping and connecting with people.
- Office experience essential
- Google sheets/Microsoft excel experience preferred
A reliable internet connection and suitable home working environment is essential as the job will require you to work from home on Fridays.
If you would like to know more about our company before applying, please visit: www.energygrantsolutions.co.uk
Job Type: Full-time
Salary: £18,000.00 per year
Benefits:
- Company pension
- On-site parking
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Experience:
- Administrative: 2 years (preferred)
Work Location: Hybrid remote in Penryn
Reference ID: EGS
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Office Administrator roles across Innovation S.P. Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £18,000 - £18,000 bracket, including retirement vesting and health parity.
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