Customer Service - Front of house, cafe and retail assistant
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
About us
Ilfracombe Aquarium Ltd is a small established business, (22 years) in Ilfracombe, EX34 9EQ. We are social and fast-paced. Our goal is to provide a happy and healthy working environment which will then ultimately be passed onto our valued customers through excellent customer care. The business has strong environmental ethos in order to lessen our environmental impact. .
Our work environment includes:
- Flexible working hours
We are looking for someone to join an established friendly team at the Ilfracombe Aquarium. The successful candidate needs to be able to work at least until early October.
The work covers 3 areas and the successful candidate needs to be confident to cover all areas. These comprise of preparing food and drink and serving cafe customers, maintaining and processing the retail area and meeting, greeting and introducing the aquarium to visitors with a short presentation.
The work is varied and is at a high pace. The successful candidate needs to be energetic with a good level of fitness. Team work is essential.
The candidate must be willing to learn new skills, be honest, reliable and a good communicator with good attention to detail and presentation.
We are open at least 10 months a year and the work hours can vary due to the seasonal nature of the business. They can vary between 10 am - 3.30 pm out of season to 8.30 am - 6.30 pm during the peak season. The rota is always done 2 weeks in advance.
The successful candidate needs to be able to work at weekends, ideally we try to operate an alternate weekend working schedule.
We are looking for staff who can work 2 - 5 days a week.
Job Type: Part-time
Part-time hours: 15 - 30 per week
Salary: £9.50-£11.00 per hour
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Store discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
Work Location: In person
Reference ID: May 2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service - Front of house, cafe and retail assistant roles across Ilfracombe Aquarium Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £11 bracket, including retirement vesting and health parity.
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