Business Excellence Manager

Here at Kew Green Hotels, we love change. This is why you’ll notice we’re recruiting for a Business Excellence Manager to lead our on-property team, not the usual General Manager.

Why’s that? Because, here at Kew Green, your role isn’t general. Not really. We work hard to free you up to be able to focus on all the good stuff that you love… People, guests, safety and service excellence.

And once you’ve nailed those brand standards and business objectives across these areas? Your next role in our operational career pathway is Area General Manager unless of course, you fancy yourself as a sales superstar, or you especially love the “people” side. In that case, we’ve got a central award-winning team as a future career option for you too.

What you’ll be doing as a Business Excellence Manager

• Giving day to day guidance and direction to every department, being present and leading from the front
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness and brand and company service standards
• Coaching, mentoring and nurturing your team with a trusting approach - creating a sense of belonging and commitment among employees to ensure their commitment to delivering outstanding service
• Getting to know your customers and using your relationships to offer suggestions to enhance their experiences
• Working closely with your Area General Manager to support financial reporting, strategy planning and business development opportunities.

What’ll make you a great fit for this Business Excellence Manager role?

• This is a perfect role for an experienced Operations Manager who is seeking a step-up in their career within a forward-thinking, change-loving company
• Experience leading, coaching and training a team with a roll-your-sleeves up attitude
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Pragmatic and flexible? You'll be able to remain focused on results under pressure and to challenging deadlines
• Previous experience in a branded hotel environment and in delivering hotel and brand performance metrics
• Self-motivated and confident
• Socially responsible and environmentally aware
• Hard-working but FUN!

Our amazing benefits

• Do you enjoy travelling? A fun weekend away? We've got you covered with preferential rates
• Alternatively, if we do not have a hotel in that location, why not take advantage of our International IHG discounts?
• We also have shopping and discount opportunities in retail, restaurants, and events (because we know life isn't all about work).
• Are your family and friends envious of your deals? Why not give them a discount code for hotels throughout the Kew Green Hotels estate
• FREE membership to the Leisure Club
• Progression and room for growth, with opportunities in the UK and abroad - we have training, courses, and updates at your fingertips!
• KewFest, Employee Appreciation Week, Leadership conferences and Awards evening are all annual events.
• Progression and room to grow, with opportunities across the UK and internationally
• Flexible attitude and working hours.
• Mental Health Support with our 24/7, 365 Employee Assistance Line

Who are Kew Green Hotels?

Whether we are passing on a sales lead, creating an on-trend specials dish or simply looking after guests and employees, here at Kew Green we focus on the details. We know that each and every member of our team love to pursue outstanding – and we respect our people and the incredible work they do to look after our guests. And in return? Not only do we offer a highly competitive benefits package, but through our internal career development opportunities and external apprenticeship provider, we also support you wholeheartedly in your own personal pursuit of outstanding.

With an ever-growing portfolio and a number of brands across leading hotel chains including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts and Hilton, what unites us all is our values.

Irrespective of whether we are finding new ways to take care of our guests or supporting departments we’ve never worked in before – here at Kew Green Hotels, our obsession over the little details is who we are.

When you join the Kew Green family, you'll be part of a fast-growing company that is going global. If you've got ambition, we can match it with endless opportunities - both in the UK and much further afield.

Holiday Inn Express is a limited service hotel being part of IHG Family Express hotel focus on Simple, Smat, Travel where guest has got all inclusive price for what they are paying.