Quality Assurance Assistant - Domiciliary Care

Location: Manchester

An exciting new opportunity for someone with experience in the world of quality and safety, care delivery, quality assurance, admin, or auditing in the North Region.

Helping Hands are one of the UK's leading providers of home-based care and central to our ethos as a business is the high-quality service we provide. The role of Quality Assurance Assistant is crucial in ensuring the success of our North region by maintaining accurate files and ensuring we meet the standards set by CQC.

If you have impeccable attention to detail and a passion for all things compliance, read on as this could be the role for you!

Main responsibilities:

• To support the regional compliance function and ensure there is a compliance driven culture across the region
• To support the regional teams in the completion of internal compliance audits
• Ensuring the branches complete their actions plans when issued as directed by the Regional Compliance Business Partner
• To initiate, prioritise and manage a process for reviewing branches and live-in service that are underperforming within compliance and report any findings to the Regional Compliance Business Partner
• Ensure “Best Practice” is shared throughout the region to improve and exceed overall quality, compliance, and service standards
• To support the Compliance Director and Regional Compliance Business Partner in the continual development of the Helping Hands brand

What we need from you:

• Experience of working in a Compliance (Quality) role in the home care sector with a detailed understanding of Care Quality Commission, Care Inspectorate Wales (CIW) regulations
• Driver - able to travel to different locations
• Level 5 Diploma in Health and Social Care Management – (desirable)
• Diploma in Quality Assurance/Management (or equivalent) or ISO 9001 Lead Auditor equivalent – (desirable)
• IOSH (or equivalent) – desirable
• Excellent knowledge of regulatory requirements/legislation/guidance and best practice in line with CQC
• Experience in undertaking audits, audit report writing and compiling action plans
• Passionate about person centred care
• Self-Motivated
• Competent Trainer
• High Performer
• Planning and organisation skills

To be successful in this role you will be self-motivated and will be passionate about person centered care. You will ideally have previous experience of Quality and Safety within the health and social care sector or very strong administration skills.

Benefits:

• Competitive salary of up to £26,000 per annum
• Car allowance of £4800 a year
• Employee Assistance Programme
• Benefits portal with access to a wide range of retail and hospitality vouchers
• Pension
• 23 days annual leave + Bank holidays

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.