Live In Care Team Manager
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Location: Caldicot
The Role:As a Live In Care Team Manager, you will manage a small team of Care Coordinators, monitor the delivery of a high-quality care service and be responsible for the deployment and management of all our Live-In Carers. You will ensure that an exceptional and consistent service is offered to our customers while supporting managers out in the field.
A big part of this role is the line management of our Care Coordinators to ensure that they are managing a carer portfolio, carer availability and matching customer and carer requirements. You will have the opportunity to partner with the Senior Management team across the whole of the region and make a real impact day to day.
Main Responsibilities:- Managing the day to day running of the office team
- Manage customer and carer queries and action effectively and efficiently
- Manage all new customer packages
- Manage and maintain customer and carer files
- Lead on the Recruitment of Live in Carers across the region
The working environment is fast-paced and requires individuals that are driven, motivated, have strong customer service skills and can influence others. You will have experience of people management, customer care, handling complaints and problem solving and be able to demonstrate attention to detail and strong organisational skills.
In return we offer a competitive salary and the following benefits:
- No requirement to deliver hands on care
- 23 days annual leave plus 8 days Bank Holidays
- Access to an Employee Assistance programme
- A professional but fun and social team environment in our Peterborough branch
- Ongoing mentoring and training
- Eligibility to apply for a Blue Light Card
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
Lovely team based out of our Caldicot office soon to be moving to our Newport office in the summer.
Weekend Rota is with the team that you get an extra payment for each day worked.
Office base Monday to Friday from 8.30am to 5.30pm.
On-call working from home 8.30am to 5.30pm Saturday or Sunday with extra payment made.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Healthcare Services & Hospitals
Based on transatlantic hiring benchmarks for Live In Care Team Manager roles across Helping Hands Home Care's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Healthcare Services & Hospitals.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £30,000 - £30,000 bracket, including retirement vesting and health parity.
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