Customer Service Assistant - Sapcote
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We are looking for Customer Service Assistants!
Heart of England Cooperative Society are looking for Customer Service Assistant to join our growing team in our Sapcote store on a permanent contract
About You
As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile.
Life at The Society
Great Place to Work
At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development.
First for Customers
We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards.
At the Heart of the Community
Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team.
Rewards & Benefits
At the Society, we offer a competitive salary of £10.15 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be, or Store Manager. The opportunities are endless!
Job Types: Part-time, Permanent
Part-time hours: 12-16 per week
Salary: £10.15 per hour
Benefits:
- Company pension
- Employee discount
- Life insurance
- Referral programme
- Wellness programme
Schedule:
- Weekend availability
Experience:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Application deadline: 30/06/2022
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Motor Vehicle Dealers
Based on transatlantic hiring benchmarks for Customer Service Assistant - Sapcote roles across Heart of England Co-operative Society's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Motor Vehicle Dealers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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