NHS 111 Call Handler

Job Role: NHS 111 Call Handler
Location: Derby

• Pay rates starting at £11.11ph for Health Advisors
• 30% enhancement pay between 6pm and 8am
• 45% enhancement pay on the weekends and Bank Holidays

Are you looking for a rewarding career path where you can make a difference? Harper Recruitment Group are proud to be working in partnership with DHU Healthcare and we are recruiting for 111 Call Handlers!

Current Rotas available:

Full-time (Nights shifts available)
Part-time (Day and Night shifts available)

What will the role involve?

• Handling inbound calls from members of the public and healthcare professionals
• Providing appropriate responses and advice to patients
• Liaising with clinical advisors, primary care, social services, and out of hours services
• Ensuring a high level of customer care is always provided
• Escalating calls when required or in case of emergency i.e. ambulance dispatch
• Logging all calls and updating information onto the NHS pathway system

Who should apply?

• Candidates must be available for 6 weeks of full-time training (Monday-Friday 8am - 4pm)
• Flexible approach to working hours - a range of rotas are available but all rotas include 3/4 weekends and 6/8 bank holidays
• Experience within Customer Service, Contact Centre, Retail, Care or Hospitality
• Excellent communication skills both written and verbal
• Ability to work in a fast-paced and pressured environment
• Excellent listening skills

As well as working for a fantastic and supportive organisation these roles also come with some great perks including:

• Career progression opportunities
• NHS Pension Scheme
• Health Scheme
• Generous holiday entitlement
• NHS Discounts
• Full training provided
• Earn up to x2.5 more when you work Bank Holidays

Please submit your CV today to start the application process!

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

Job Types: Full-time, Part-time, Permanent

Salary: From £11.11 per hour

Benefits:

• Company pension
• Employee discount

Schedule:

• Day shift
• Night shift

Ability to commute/relocate:

• Derby: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to commit to six weeks of full time training?
• Are you able to commit to working 3 out of 4 weekends and 6 out of 8 bank holidays?

Work Location: In person